Burb is my sister-in-law.  She loves Harry Potter.  She hates Twilight, the books about vampires who really aren’t like vampires.  Twilight vampires don’t die in sunlight… they sparkle.  They can also drink animal blood instead of human blood.  They also don’t turn into bats, but instead can have special powers like mind reading.  They also sleep in normal beds and not coffins.  Twilight Vampires aren’t real vampires and it really makes Burb mad.

What makes her even more mad?  The fact that Edward, the main character in the Twilight novels, is a pedophile and the two are in an abusive relationship.  Edward is actually 100-something years old and Bella is in high school.  He also gives his girlfriend bruises and hurts her, which she brushes off by saying, “He didn’t mean to…” and “He loves me.”  Wow.

Anyway, Burb went to Nordstrom and saw the Twilight paraphernalia all over the place.  She was so angry, she wrote a letter:

   I just wanted to say that I was extremely disappointed last time I went into the "juniors" section at Nordstrom. Everywhere I looked there was something that had to do with twilight; Twilight video playing on the screen, cardboard cutouts of Edward, and pictures of the characters as well as quotations on the mirrors from the books. It was disgusting. You were selling sparkling body lotion so that consumers can "sparkle" just like those faux vampires in the books/movies.

  I realize that it is the juniors section and therefore you are catering to the 13 year old girls who are obsessed with twilight, along with the 30 year old women who act like they are 13. I realize the twilight books are not written for my age group but that doesn't mean I can't tell how bad the Twilight books are. There is no depth to the characters. If anything, Bella needs to get a restraining order against Edward because he is a f***ing stalker. Yet, for some reason, girls think he is the "perfect" man and constantly wish that they could have and Edward of their own. Books like Twilight make women have unrealistic expectations about men and romance, and therefore cause the divorce rates to grow. Yes, I DID just blame sh*t like Twilight for the increasing number of divorces.

  Bella and Edward have an extremely unhealthy relationship; Edward spies on Bella while she sleeps, eavesdrops on her conversations, forges her signature, tries to dictate her choice of friends, encourages her to deceive her father, disables her truck, has his family hold her at his house against her will, and enters her house when no one's there -- all because, as he says, he wants her to be safe. Edward, so "strong" and "perfect" gives Bella a multitude of bruises. But it's okay, because Bella says "it's really nothing." Yes, let us teach girls that it is okay if men spy on us, hurt us physically, tell us who we can and cannot be friends with, and basically dictate every aspect of our lives. Bella gives up her identity and throws away everything that matters in her life for a psychotic boy. Is that what we want to teach girls today?

  I have always valued Nordstrom due to their remarkable customer service and quality of products. So, when I walked into the store last week and saw Twilight shit all over the place, of course I was disgusted. Twilight is everything that is wrong with society and Nordstrom is now just another one of its pawns.

Nordstrom is known for their customer service, so it’s no surprise she got a real response from the company within days of her complaint… from a real person… that actually showed action on her complaint.

Dear Burb,

I wanted to respond personally to your email.  First I want to apologize that you were not happy with the Twilight advertising and products that we are showing in our stores, and particularly here in San Antonio.  I am thankful that you spent the time to write your feedback so that we can better learn from our customers how to better service our customers.  Rest assured I have already shared your letter with our marketing teams as well as with our BP regional manager.

I hope to someday earn your business back and appreciate your feedback.

Sincerely,

Lisa Frandsen

Store Manager

Nordstrom La Cantera

How is that for customer service?  And by the way, if you want a real vampire… Watch Nosferatu…